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📌 Frequently Asked Questions
Everything you need to know about our cake toppers, orders, and shipping
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What is the process to book?Firstly, please check with me if I have space availability for the date you need your models for. Once i have confirmed that there is space available and you would like to go ahead and book. Wedding toppers I will take a deposit to secure your date.
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Bespoke wedding toppers?If your wedding is within a year, I will require full payment at the time of the booking in order to secure your date. If your wedding is for more than a year you have the choice to either split the payment 50/50 or pay in full 10% discount off your total amount. Once the payment is received I will book you up a follow up with a confirmation e mail and all the details that I will need from you to create them for you.
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When will you make my cake topper?Weddings will be booked 6 weeks prior to your wedding date. Wedding toppers can take up to two weeks to make. You will receive a confirmation email with your start date and details submission deadline.
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Will you send photos for me to see before you send it?Yes! Please let me know in advance if you’d like to see photos before I ship your cake topper.
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I enquired about a topper, but now you can’t fit me in?Bookings are on a first-come, first-served basis. Your slot is only secured once payment is made. Simply enquiring does not guarantee availability.
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Can I request a custom design?Absolutely! I specialize in custom and personalized cake toppers. Share your ideas, and I’ll bring them to life!
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What materials do you use?I use high-quality acrylic, wood, and edible sugar materials, ensuring durability and a flawless finish.
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Do you ship internationally?Yes! I offer worldwide shipping. Delivery times may vary depending on your location.
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How should I store my cake topper?Acrylic and wooden toppers should be kept dry and away from direct sunlight. Edible toppers should be stored in a cool, dry place until use.
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What if my topper arrives damaged?I take extra care in packaging, but if your topper arrives damaged, please contact me immediately with photos for a replacement.
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Do you offer rush orders?Yes! If you need a topper urgently, please contact me to check availability. Rush orders may include an additional fee.
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Can I cancel or modify my order?Custom orders cannot be canceled or modified once production begins. Please review your order carefully before confirming.
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