Question 1

What is the process to book?

Accepted Answer

Firstly, please check with me if I have space availability for the date you need your models for.
Once i have confirmed that there is space available and you would like to go ahead and book. Wedding toppers I will take a deposit to secure your date.

Question 2

Bespoke wedding toppers?

Accepted Answer

If your wedding is within a year, I will require full payment at the time of the booking in order to secure your date.
If your wedding is for more than a year you have the choice to either split the payment 50/50 or pay in full 10% discount off your total amount.
​
Once the payment is received I will book you up a follow up with a confirmation e mail and all the details that I will need from you to create them for you.

Question 3

When will you make my cake topper?

Accepted Answer

Weddings will be booked 6 weeks prior to your wedding date. Wedding toppers can take up to two weeks to make. You will receive a confirmation email with your start date and details submission deadline.

Question 4

Will you send photos for me to see before you send it?

Accepted Answer

Yes! Please let me know in advance if you’d like to see photos before I ship your cake topper.

Question 5

I enquired about a topper, but now you can’t fit me in?

Accepted Answer

Bookings are on a first-come, first-served basis. Your slot is only secured once payment is made. Simply enquiring does not guarantee availability.

Question 6

Can I request a custom design?

Accepted Answer

Absolutely! I specialize in custom and personalized cake toppers. Share your ideas, and I’ll bring them to life!

Question 7

What materials do you use?

Accepted Answer

I use high-quality acrylic, wood, and edible sugar materials, ensuring durability and a flawless finish.

Question 8

Do you ship internationally?

Accepted Answer

Yes! I offer worldwide shipping. Delivery times may vary depending on your location.

Question 9

How should I store my cake topper?

Accepted Answer

Acrylic and wooden toppers should be kept dry and away from direct sunlight. Edible toppers should be stored in a cool, dry place until use.

Question 10

What if my topper arrives damaged?

Accepted Answer

I take extra care in packaging, but if your topper arrives damaged, please contact me immediately with photos for a replacement.

Question 11

Do you offer rush orders?

Accepted Answer

Yes! If you need a topper urgently, please contact me to check availability. Rush orders may include an additional fee.

Question 12

Can I cancel or modify my order?

Accepted Answer

Custom orders cannot be canceled or modified once production begins. Please review your order carefully before confirming.

Our Email

Louise's Designs

Our Phone

📌 Frequently Asked Questions